Legal notice

1. Website Operator

The website joay.us and the JOAY online store are owned and operated by:

  • Legal business name: JOAY
  • Doing business as (DBA): JOAY
  • Entity type: [LLC / Corporation / Sole Proprietorship]
  • State of formation: FL
  • Registered business address: 605 7H STREET, MIAMI BEACH, FL, 33139, United States
  • Responsible person / Managing member: [FULL NAME]

The online store runs on the Shopify e-commerce platform. Shopify Inc. provides the hosting infrastructure and checkout services; JOAY is solely responsible for the content, products and policies published on this Website.

2. Contact Information

For questions about orders, products or this Legal Notice, contact us:

  • Customer support email: joay.mncp@gmail.com
  • Phone (optional): +1 (786) 509-1077
  • Business hours: Monday–Friday, 9:00 AM – 5:00 PM ET

We aim to reply to all messages within [1–2] business days. Please do not send returned products to the mailing address above; return instructions are provided by our support team on request.

3. Business Model and Order Fulfillment

JOAY is an online retailer. Products sold on this Website are manufactured and shipped by independent third-party suppliers and fulfillment partners on our behalf, which may be located [in the United States and/or abroad].

  • JOAY is the seller of record and your contracting party for every order placed on the Website.
  • Orders may ship from different warehouses, so items in one order can arrive in separate packages.
  • Estimated delivery time is [X–Y business days] after processing; exact timing is shown in our Shipping Policy.
  • Orders shipped from outside the U.S. are sent with duties and import taxes [prepaid by JOAY / payable by the customer].

4. Product Information and Health Disclaimer

We make reasonable efforts to describe and display our products accurately. Colors, dimensions and firmness may vary slightly from images and descriptions due to screen settings and manufacturing tolerances.

The JOAY butterfly memory foam pillow is a comfort and sleep-support product. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

  • Statements about neck support, comfort or posture reflect general product design and customer experience; individual results vary.
  • These statements have not been evaluated by the U.S. Food and Drug Administration (FDA).
  • If you have chronic neck, back or spinal pain, or any medical condition, consult a licensed healthcare professional before use.
  • Discontinue use if you experience discomfort or pain.

5. Intellectual Property

All content on this Website — including the JOAY name and logo, text, product descriptions, graphics, photographs, videos and page design — is owned by or licensed to [LEGAL ENTITY NAME] and is protected by U.S. and international copyright and trademark laws.

You may view and print pages for personal, non-commercial use. Any other copying, reproduction, distribution or modification without our prior written consent is prohibited. Third-party trademarks shown on the Website (such as payment providers) belong to their respective owners.

If you believe content on this Website infringes your copyright, send a notice under the Digital Millennium Copyright Act (DMCA) to [support@joay.us] with a description of the work, the infringing URL, your contact details and a good-faith statement.

6. Limitation of Liability and Governing Law

The Website and its content are provided "as is" for general information. To the fullest extent permitted by law, JOAY is not liable for indirect, incidental or consequential damages arising from use of the Website. Nothing in this notice limits rights you have under applicable consumer protection laws.

The Website may link to third-party sites. We do not control and are not responsible for their content or privacy practices.

This Legal Notice is governed by the laws of the State of [STATE], United States, without regard to conflict-of-law rules.

Related policies — the following documents form part of the terms of using this Website:

  • Terms of Service — [joay.us/policies/terms-of-service]
  • Privacy Policy — [joay.us/policies/privacy-policy]
  • Refund & Return Policy — [joay.us/policies/refund-policy]
  • Shipping Policy — [joay.us/policies/shipping-policy]

We may update this Legal Notice at any time; the date at the top shows the latest version.